Shri Pitambara Baglamukhi Shaktipitham Trust

Except where expressly stated otherwise in this Policy, where required by applicable law, or where the Trust itself approves a refund in writing, amounts once paid to the Trust are non-refundable and non-transferable. Users are therefore requested to verify the nature, date, amount and purpose of a payment before completing the transaction.

Voluntary donations and charitable contributions are generally non-refundable because they are made voluntarily in support of the Trust’s religious, charitable and allied objects. A donor should ensure that the amount and payment details are correct before authorising the transaction. A duplicate payment, erroneous payment or other exceptional case may be reviewed by the Trust on written request, but no refund is guaranteed.

Payments for a seva, puja, sankalp, archana, anushthan, prasad or similar religious service are generally non-refundable once the booking is confirmed or the religious arrangement/provisioning has commenced. Where the Trust itself cancels or materially fails to provide a booked service, the Trust may, at its discretion and subject to the specific service terms, offer rescheduling, adjustment or refund of the affected amount.

Event or programme payments are non-refundable unless the relevant event page or written confirmation states otherwise. If an event is cancelled or materially rescheduled by the Trust, the Trust may offer rescheduling, credit/adjustment or refund as specifically communicated for that event, after considering amounts already irrevocably committed and applicable legal requirements.

Where a payment is debited more than once for the same transaction, or a transaction is shown as failed by the Website/payment gateway but the amount is actually debited, the user should contact the Trust with transaction details. Verified duplicate or failed-but-debited transactions may be processed for reversal/refund through the payment gateway or banking channel, subject to reconciliation and applicable law.

• Send a written request to spbsphelpline@gmail.com as soon as reasonably possible and preferably within 7 days of the transaction.
• Mention the payer/donor name, registered mobile number/email, transaction ID/UTR, transaction date, amount, purpose of payment and reason for the request.
• Attach the payment confirmation/receipt and, where relevant, bank statement evidence showing the debit.
• The Trust may request identity or transaction verification before processing any eligible refund.
• If approved, the refund will ordinarily be made through the original payment channel or another lawful method determined by the Trust. Bank/payment-gateway processing timelines may apply.

• Change of mind or personal inconvenience after a booking/payment has been confirmed.
• Failure of the participant/donor to attend or use a booked facility.
• Incorrect personal information supplied by the user where the Trust has already processed the service.
• Failure to comply with programme/venue rules.
• Payments made through an unauthorised or fraudulent channel not controlled by the Trust.
• Third-party charges, gateway charges or bank charges that are not recoverable by the Trust, except where applicable law requires otherwise.

Where a refund is lawfully approved, the Trust may be unable to recover payment-gateway, banking or transaction charges already deducted. Any treatment of such charges will be communicated at the time of approval and will always remain subject to applicable law.

Nothing in this Policy is intended to exclude or restrict any mandatory statutory right, remedy or refund obligation that cannot lawfully be excluded or restricted. If a specific law, binding order or transaction-specific written term requires a different treatment, that requirement shall prevail.

The Trust may suspend processing of a transaction or withhold a refund pending verification where fraud, chargeback abuse, impersonation, unauthorised payment or other irregularity is suspected. Users should promptly inform their bank/payment provider and the Trust of any unauthorised transaction.

Where the Trust cancels a programme, seva or event for administrative, safety, legal, governmental, force-majeure or other bona fide reasons, the Trust will communicate the available remedy, which may include rescheduling, adjustment or refund depending upon the nature of the service and amounts already incurred. No representation is made that every cancellation will result in a full cash refund.

Refund-related complaints should first be submitted to the Trust at the official contact details published on the Website so that the matter can be reviewed and reconciled. Nothing in this clause limits any mandatory remedy or jurisdiction available under applicable law.

This Policy is governed by the laws of India. Subject to mandatory statutory jurisdiction, courts of competent jurisdiction at Jalgaon, Maharashtra shall have jurisdiction over disputes concerning this Policy.

The Trust may amend this Policy from time to time. The version published on the Website on the date of a new transaction shall ordinarily apply to that transaction, subject to applicable law and any specific terms displayed at checkout. This Policy should be read with the Terms & Conditions and the Privacy Policy.